Unravelling the Mystery: The Importance of Diagnostic Testing in Auto Repair

Imagine waking up one morning with a stomach ache. You pick up the phone, call the doctor’s office and say, “I’ve got a terrible tummy ache. How much will it cost to make me feel better?” Of course, you wouldn’t do that. You know that there could be a lot of reasons for your symptoms and that the doctor will have to examine you, ask some questions and probably run some tests to determine what’s wrong and then give you treatment options.

Diagnostic Testing with a tablet

This same scenario plays out every day at auto repair facilities. When the cause of the concern isn’t apparent, the vehicle must undergo a diagnostic examination. The typical vehicle has tens of thousands of parts, including several networked computers and miles of wiring. Finding exactly what is wrong can be very complicated and time-consuming. Here at ATW, we have some of the most experienced technicians in Chatham, and they are the ones who tackle the most difficult diagnostic jobs. Once we have determined the cause of the trouble, we can work out the plan for how to fix it and estimate how much it will cost. There is a charge for diagnostic services. In many cases, we expect to pay for an office visit to a local professional for tests or inspections before you can be presented with your options and costs; the same goes for fixing your vehicle. When you think about it this way, it makes perfect sense that a service advisor cannot accurately provide an estimate before the diagnosis is complete. We know it can be frustrating for drivers when something goes wrong with their car and they aren’t sure what to do or how to fix it. We are passionate about helping you through the process and communicating with you at each step. We have highly trained technicians and advanced diagnostic equipment to pinpoint the cause of the problem. We use quality parts to help ensure you stay on the road after the repair.

Our staff here at ATW are honest and consistent, and we deliver quality customer care with top-notch diagnostics and repairs. You can trust our quality workmanship and years of expertise. That’s our prescription for your automotive peace of mind.